Case study | B2B-Services Company Private Equity Backed

Senior Executive Development

B2B-Services Company Private Equity Backed

The Challenge

Two months into a new role as CEO, the largest corporate client canceled their contract.

This first-time CEO (external hire) operating for the first time in a PE portfolio context, leading inherited team with mixed performance now needed to accelerate growth and expand the business model to include B2C.

Merryck Support

Provided one-to-one mentoring for CEO, thinking through business model shift and the leadership roles required to drive that change. Helped CEO navigate revenue crisis calmly, thinking through the right acquisitions for the top team and creating more valuable board meetings.

Impact

  • CEO successfully transitioned from public-company BU President to PE portfolio company CEO
  • Successfully changed out 3 of top 7 leadership positions — major talent upgrades — and aligned team around goals, measures & accountabilities
  • Arrested the revenue slide, diversified customer mix, and recommenced growth in second year of CEO tenure
  • CEO joined larger organization as BU leader, within 12 months named as CEO, North America of acquiring organization